I’ve been using TiVo for about 5 years now, and I absolutely love it. It’s a fantastic service that has forever change the way I watch TV. It’s kind of like broadband internet, I cannot imagine going back to the way things were before.
One of the cool things I’ve enjoyed about my TiVo for the last year or so is the ability to rent movies from Amazon Video on Demand (formerly Amazon Unbox) and have the movies downloaded directly to my TiVo. Not only is it a easy to use service, but the cost of most rentals is around $3.99 a whole buck cheaper than what Comcast charges for their extremely slow OnDemand service. And just to throw it in there, renting movies from Apple via iTunes is about the same cost as TiVo-Amazon. 
That Amazon-TiVo service worked great until a few days ago when TiVo issues the Fall 2008 Update. The new update changes some of the menus, adds the ability to order pizza from Domino’s, download video on demand from other providers, and unintentionally bricks the Amazon VoD service.
It took me three days of contacting Amazon (email and phone) before I finally got someone on Sunday that actually identified the problem as the TiVo update. Right now when you rent a video, it’ll start to download, and then just vanish. If you check for an error, you get the extremely vague “an error occurred while downloading the video.”
Yesterday morning when I spoke to a rep, they were estimating it’d be ~20 hours before the service was restored. This afternoon when I spoke to someone, there was “no new information.” So Right now, all I can do is wait.
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Tags: Amazon, Apple, Comcast, iTunes, OnDemand, TiVo, video on demand, VOD